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Zendesk

Service domainCUSTOMER SUPPORT
Zendesk icon
Arcade Optimized
Author:Arcade
Version:0.6.0
Auth:User authorization via the Zendesk auth provider
6tools
6require secrets

Arcade's Zendesk toolkit enables seamless integration with Zendesk's customer service platform, allowing developers to interact with tickets and knowledge base articles efficiently.

Capabilities

  • Retrieve and manage ticket comments and statuses.
  • List and paginate through tickets for dynamic retrieval.
  • Search for Help Center articles using various parameters.
  • Fetch comprehensive user profiles and account information.

OAuth

  • Auth Type: OAuth2
  • Provider: Unknown
  • Scopes: read, tickets:write

Secrets

  • Secret types: unknown, api_key
  • Example: ZENDESK_SUBDOMAIN

Available tools(6)

6 of 6 tools
Operations
Behavior
Tool nameDescriptionSecrets
Zendesk.AddTicketComment
Add a comment to an existing Zendesk ticket. The returned ticket object includes an 'html_url' field with the direct link to view the ticket in Zendesk.
1
Zendesk.GetTicketComments
Get all comments for a specific Zendesk ticket, including the original description. The first comment is always the ticket's original description/content. Subsequent comments show the conversation history. Each comment includes: - author_id: ID of the comment author - body: The comment text - created_at: Timestamp when comment was created - public: Whether the comment is public or internal - attachments: List of file attachments (if any) with file_name, content_url, size, etc.
1
Zendesk.ListTickets
List tickets from your Zendesk account with offset-based pagination. By default, returns tickets sorted by ID with newest tickets first (desc). Each ticket in the response includes an 'html_url' field with the direct link to view the ticket in Zendesk. PAGINATION: - The response includes 'next_offset' when more results are available - To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter - If 'next_offset' is not present, you've reached the end of available results
1
Zendesk.MarkTicketSolved
Mark a Zendesk ticket as solved, optionally with a final comment. The returned ticket object includes an 'html_url' field with the direct link to view the ticket in Zendesk.
1
Zendesk.SearchArticles
Search for Help Center articles in your Zendesk knowledge base. This tool searches specifically for published knowledge base articles that provide solutions and guidance to users. At least one search parameter (query or label_names) must be provided. PAGINATION: - The response includes 'next_offset' when more results are available - To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter - If 'next_offset' is not present, you've reached the end of available results - The tool automatically handles fetching from the correct page based on your offset IMPORTANT: ALL FILTERS CAN BE COMBINED IN A SINGLE CALL You can combine multiple filters (query, labels, dates) in one search request. Do NOT make separate tool calls - combine all relevant filters together.
1
Zendesk.WhoAmI
Get comprehensive user profile and Zendesk account information. This tool provides detailed information about the authenticated user including their name, email, role, organization details, and Zendesk account context.
1

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pip install arcade_zendesk
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